We want every Havenstock Stores order to arrive as expected. Return eligibility can vary by product, particularly for personalised, made-to-order or hygiene-sensitive items.
If you need to request a return, contact us before sending anything back. We will confirm the correct return instructions for your item and order.
Where an item is faulty, damaged, incorrect or not as described, please contact us promptly with your order details and clear photos where relevant so we can review the issue.
Nothing on this page affects any statutory rights you may have under applicable consumer law.