Havenstock Stores works with selected production and fulfilment partners, so dispatch locations and delivery times can vary by product.
Where available, estimated delivery information is shown during the shopping journey. Tracking details are provided once an order has been dispatched and tracking is available for that service.
Items in the same order may occasionally arrive in separate parcels when they are fulfilled by different partners. International orders may also be subject to local duties, taxes or import charges depending on the destination.
If you have a question about an order, use our Contact page and include your order number so we can help quickly.